In this episode of TheBACoach podcast I interview Jonathan Nituch, a CBAP® from Toronto, Canada. One thing that is very unique about Jonathan is that he works for a company that specializes in IT Infrastructure. His first exposure into business analysis was when he was involved in building a ticketing software for one of his previous employers, without realizing that he was doing business analysis. Having worked as a bridge between the technology specialists and the business in his current role, Jonathan brings an interesting twist to the BA Interview podcast. He recognizes the biggest pain point of misalignment between the business need, and the solutions delivered due to inadequate business analysis efforts early on in the project.
This podcast is very educational, and as usual is packed with a lot of valuable tips, and insights that you could start using tomorrow in your work as a business analysis practitioner. When dealing with stakeholders, one thing he advocates that BAs do is : “Sometimes leave some silence!”.
Lots to learn in this stream of audio folks, so hang tight… and here is Jonathan:
Why he likes being a BA?
“My favorite part of being a BA is seeing how organizations have structured themselves to complete work and create value. I am very curious about this and ask lots of question of the stakeholders. The second thing I really enjoy is the human aspect. I like to see how teams are formed, what is their culture and what is the diverse makeup of the team.”
Here is a sneak peek of the episode:
- His transition into business analysis when he created a ticketing software as a manager
- Insights from working as a business analyst in IT Infrastructure
- How curiosity helps him be a better BA
- Secrets of building rapport with your stakeholders as a business analyst
- Why he advocates that you get involved with the IIBA?
- Is CBAP just a piece of paper? – His views on that
- His tips for communicating your moves to advance your career
- How he uses brainstorming to improve productivity
- Why that big idea needs to come from stakeholder and not you? – his techniques and tips to implement this ideology
- Why SWOT analysis is not just four quadrants and how to effectively use it
- Discussion around Enterprise Analysis Knowledge area from the BABOK
- How Fortress technologies is helping its customers solve their IT Infrastructure problems
Insightful quotes from this episode:
“We have a lot of cases where people focus too much on technology / solution rather than business the need… ”
“.. lot of IT dollars are misspent due to non-alignment with real business needs…”
“Every network is a snow flake … every network is unique and is different because every company is different and all of their requirements are different… ”
” ..you can build rapport just by observing..”
“Sometimes leave some silence”
“In terms of the advancement one of the biggest things for me was getting involved with the IIBA and pursuing the certification… ”
“I was happy with how munch I learnt through the certification and education process… and I use this stuff everyday… ”
“We have all met those individuals… an MBA who couldn’t run a lemonade stand… Those people do exist there is no denying that…”
“If you are a piece of paper type certified individual somebody will find out pretty easily.”
“Is there going to be a value in this training and certification for yourself… are you going to learn things that you will use? you are not gonna know that until you actually do it.”
“I am still asking questions everywhere I go”
“I ask my barber how his business goes… mobile vendor about the wood burning pizza… how they operate… people talk to you… entrepreneurs will love to talk to you.. they welcome these questions.”
“Don’t give up on that curiosity .. you will never come to a point when you will know everything.”
“Let it be known that you are trying to make a move”
“I don’t think there are people who will read through the BABOK and say I have read al done all this before”
“The same idea that you have, if a stakeholder can arrive at that idea independently of you, I will say that the value of that is 10 or 100 times greater.. lets say a 1000 times greater… at that time a stakeholder is invested!”
“Put your ego at the door”
“For Enterprise Analysis, your best opportunity to get involved with this is internally”
“…don’t think so big, think small start enterprise analysis for your own dept; tell your boss and make your boss look good”
“Collectively i don’t think BAs have a strong identity… I don’t think BAs know how to recognize each other… know to see each other; again I think IIBA is a key part to that”
Items mentioned in the show:
Jonathan Nituch in brief:
Jonathan is a bilingual Senior IT Manager with 16 years of technical experience and 11 years of management experience. He is the VP of Operations at Fortress Technology Planners, an IT consulting firm in Canada. His career is focused on using strategic planning to align systems with business needs and thereby create structural capital. A Project Management Professional and Certified Business Analysis Professional, he uses several tools and techniques to develop a clear and formal understanding of how businesses work and what they need from technology to be most effective and profitable. Jonathan has managed several large implementation projects of both IT infrastructure and ERP applications. Jonathan also teaches business analysis and project management at Sheridan and Conestoga Colleges. He enjoys travel, international food, and is an avid music fan.
If you have any comments or questions for this episode, please post them below.
Enjoy the show!